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WE PROVIDE THE BEST
MOVING SERVICES
We have worked tirelessly over 35 years to live up to the high standards we set ourselves as we strive to provide our customers the best service possible
FAQ
You have three options to obtain a quotation from us. First, you may go directly through the questionnaire form on our website by click the “Get a Quote”. In addition to that, you may also drop us an email at info@rogers-asia.com and our team will assist accordingly based on your queries. However, you still can call us at +603-55108611 and our team would be happy to assist you accordingly.
It is depending on the consultation and advice given by our experienced team, delayed moving time by several factors or whether you need any other extra services such as
additional manpower, empty boxes, packing materials and other special request not initially quoted for.
Q: IS THERE ANY ADDITIONAL CHARGES IF MOVING JOB TAKE PLACE DURING WEEKEND OR PUBLIC HOLIDAY?
No, all charges are already in our quotation which basically is based on your request. However, if you change your booking date and it falls on the weekend, and then yes,
additional charges maybe applicable.
Q: IS IT POSSIBLE TO CHANGE MY BOOKING DATE?
Yes, you may change your booking date at least two weeks prior to your previous booking and it will be subject to our availability. Do not hesitate to let us know if there is any issue or
drawback.
Q: HOW LONG DOES IT TAKE TO COMPLETE A MOVING JOB?
It is depending on many factors. Below are some which need to be taken into account:
i) Type of the premise
ii) Type of service required
iii) Quantity of items
iv) Size and weight of the item (heavy/large item may take a longer time to move)
v) Residential support and accessibility (loading bay, cargo lift, etc.)
vi) The distance between collection and delivery points
Q: WHAT IS THE PROCESS TO BOOK ROGERS SERVICE?
Step 1: Get a quotation by answering the questionnaire form in our website: www.rogers-asia.com/movers-services/ or send us an email: info@rogers-asia.com or call us at +603-55108611 for assistance. The quotation will be sent to your email address.
Step 2: For booking confirmation, kindly confirm the quotation by replying on the initial email sent.
Step 3: An invoice will be issued and sent to you for payment process. Our bank details are mentioned on the bottom-left of the invoice.
Once you receive our invoice, you have to make a deposit before the job is carried out and the balance needs to clear before the job is completed unless credit term has been established. We do accept cash, credit card, cheque or online transfer to our bank account.
Q: WHAT ITEMS ARE ROGERS NOT PERMITTED TO CARRY?
All prohibited and illegal items such as drugs, weapons and live animals. We encourage our customer to carry your own valuable belongings such as money, jewelry, personal documents, etc.
Q: CAN WE USE OUR OWN PACKING MATERIALS FOR THE MOVING JOB?
Yes, you may use your own packing materials. Kindly let us know during the quotation process.
Q: WHAT SHOULD I DO IF I CAN’T FIND SUITABLE PACKAGING FOR MY MOVE?
Please contact our team by sending an email to info@rogers-asia.com or call us at +603-55108611 for further assistance. We are happy to assist you and to provide you with an option.
Q: WHAT SHOULD I DO IF I CAN’T FIND MY STREET’S NAME?
Please contact our team by sending an email to info@rogers-asia.com or call us at +603-55108611 for further assistance.
Q: DO YOU HAVE A SOCIAL MEDIA WHERE I CAN FOLLOW?
For more information about our company, please follow us on our Facebook page at https://www.facebook.com/rogersmoversMY.
Rogers Asia is an alliance of Rogers Companies from Indonesia, Malaysia, Thailand, Singapore and Vietnam. This cohesive grouping of Rogers Companies brings together the best practices of each country and enhances the seamless transfer of your logistics, to anywhere in Asia and the world.
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